Refund & Cancellation Policy

Last updated: July 2026

All sales are final

Every GyftStore order is customised and made to order — assembled, personalised, and hand-packed specifically for the buyer. Because of this, returns, refunds, and replacements are not offered once an order is placed.

• Please review your order details — items, quantity, and delivery address — carefully before checking out.
• Every order is checked and hand-packed before dispatch.
• Orders may contain food items and personal-use items, which cannot be taken back once they have been dispatched.

Cancellations

• Orders cannot be cancelled once they have been packed or dispatched, as each order is prepared specifically for the buyer.
• If you spot an error in your order (e.g. wrong address), contact us immediately on WhatsApp and we'll do our best to correct it before dispatch.

Order issues

For any issue with your order — tracking, delivery coordination, or address corrections — our support team is available on WhatsApp and will help you out.

How to reach us

WhatsApp us with your order ID (looks like DRC-1042).